Complaints process
A visible, fair route for raising a concern about the service or communication.
How to raise a concern
Contact Joel using the published telephone number or email address and clearly state that you are making a complaint. Include the property address, relevant dates and the outcome you are seeking. Do not send sensitive identity documents by ordinary email.
Acknowledgement and review
Joel will acknowledge your complaint within 3 working days and review the information you provide.
We aim to provide a full written response within 15 working days of receiving your complaint. If more time is needed, Joel will explain why, give an updated response date and keep you informed.
The response
The written response will summarise the issue, evidence considered, conclusion and any proposed remedy.
If you remain unhappy
You can ask Joel to review the response, explaining what remains unresolved. You may also seek independent advice about your options.
Questions about this page? Email info@elitepropertybuyers.co.uk or call 01226 416 780.